BAD Service ADT

ADT control room phoned me at 16:36 informing me there is an alarm at my residence. I said I am not there please send you response. At 18:34 I arrived home and found that the response only arrived there then. I lodged a complaint to the supervisor Mervin Pilay. Who said they assumed that it was the wind that set the alarm of and they received to many calls for the response to handle. I asked the guard,Matome Sekgotlaborage to show me on his PDA the calls that he had to attend to, he informed me that you can not see that on the PDA. I assume that to be a lie. My concern is that If it was a burglary they could have emptied my house in the two hours it took ADT to respond. If indeed there were to many calls then there is not enough response vehicles. I think it is time to change companies after 15 years with ADT.