Bad service

Friday 03/04/2015 ADT phones us to tell us that our alarm has been set off, we were not home and asked them to dispatch a driver to investigate. the same time we asked the complex security to check in on the premises to.<br> The complex security ensured that all is fine and no alarm was going off at the premises, ADT driver arrived at the complex gate, security opened the gate and driver did not go in. The driver made out the response note and through it out the window, our Security then proceeded to take a picture of the ticket laying on the floor.<br> We have also been fighting to have a R200 call out fee removed from our account for almost a year now to no avail, have tried phoning the call center, accounts department, even had a manager phone to assist and this still has not been sorted out.<br> Appalling and disgusting performance / service from a top security company.