KM
Katie M

1 reviews | Active since Mar 2009

08 Apr 2016, 09:42

BAD SERVICE

MY MOM SOLD HER HOUSE BUT THE REGISTRATION OF THE PROPERTY WAS DRAGGED OUT, I PHONED ADT REQUESTING THAT THE ALARM BE EXTENDED UNTIL THE 7TH APRIL. THE ALARM WENT OFF TWICE ON THE 7TH AND NOBODY PHONED OR COME OUT TO SEE WHAT IS GOING ON. I PHONED THEM AND THEY TOLD ME THAT EVEN IF I SAID UNTIL THE 7TH THE ALARM WENT OFF AT MIDNIGHT OF THE 6TH APRIL. I ASKED THEM TO PLEASE EXTEND IT FOR ANOTHER WEEK AS THE PROPERTY IS NOT REGISTERED YET AND THEY TOLD ME SORRY THEY CAN'T DO THAT AS THE ALARM IS ONLY UNTIL THE 7TH APRIL. THE NEW OWNER DID NOT SIGNED THE CONTRACT YET SO EVERYTHING IS STILL ON MY MOMS NAME. I'M GOING TO ANOTHER SECURITY COMPANY TODAY TO SEE IF THEY CAN DO A SERVICE FOR ME FOR A WEEK. ADT!!! EVEN TOLD ME THAT THEY CAN SEE THE ALARM WENT OF TWICE YESTERDAY BUT NOT ONE!!!!! YES NOT ONE EVEN PHONE TO ASK IF EVERYTHING IS OK, WHAT A SERVICE....EVERYTHING IS JUST ABOUT MONEY AND NOT ABOUT PEOPLE'S LIFE. IF I WAS A WORKER AT ADT I WOULD PHONE AND JUST FIND OUT IF EVERYTHING IS OK, THAT IS SAVING LIFES!!!!! NO THANK NEVER EVER ADT FOR ME AGAIN AND I WOULD DEFINITELY NOT RECOMMEND ANYBODY TO MAKE USE OF ADT, RATHER GET A COMPANY THAT IS CUSTOMER ORIENTATED

0
Replies (1)
Adt Security
Adt Security's reply08 Apr 2016, 09:47
Official
Hello pikkewyn,

We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.

Kind regards
Customer services

Best regards,