Bad Service

I have been trying to get ADT to sort out my account since June 2024. Proof of payments has been sent to Charles, Thembu and Anna Marie on numerous occasions, but no payments has been deducted. I have not changed any details on the payment and been paying into the same account with the same ref for many years. I keep on getting threatening messages from ADT due to non payment for a fully paid account. I have also asked for a quote to a security upgrade and never received a quote. Very bad service ADT. If ADT can't deliver then maybe it is time to take all my business elsewhere.