Bad Service

ADT I am still awaiting a call regarding the passive that was replaced & which still not working.I was charged R465 for the call out fee & advised the call centre the very next day it was still giving off false signals.I was told by a consultant the technician would contact me. A week later & I'm still waiting.Your consultants in the call centre just put clients on hold & are not willing to help.I have been billed a call out fee & my problem has not been resolved.THIS IS NOT SERVICE.....