BAD SERVICE

My alarm system has been giving me problems since the beginning of March this year, was reported twice and a technician was dispatched who did not sort out the problem rather provided an interim solution. the issue with that solution is that when the alarm is armed it bypasses the problematic zone. my alarm does not arm using the remote anymore, rather through the code as provided by the technician because there was, according to the technician, an issue with the cable of which he promised to have it fixed. it been over a month and nothing has transpired. I even spoke to the Sales Rep: Sydney who promised to check the matter for me and come back. until today, never heard anything from him. I'm paying my monthly subscription and I guess as long as ADT gets their money, they are happy. They even failed to check the system after installation, so no wonder why I'm having issues. Guess what, until this matter is resolved, ADT is not getting any cent from me.