BAD service

ADT debited my bank account without installation. The debit order was also run without my consent. Account manager stated that a refund will take place, I am still waiting, Sade from accounts department was suppose to call me back again until today nothing I last received a call on Monday. I want my money back because I told the same rep Wayne that I want the debit order to run at the end of October but no they deduct. And let me remind you that I was a winner of an alarm system and free installation and I am being treated like this. How pathetic, why dont u just cancel everything and give me back my money