Bad service

I have been a customer for the last 18 years. We use ADT at my business & other residential property. I have a problem with my alarm at 3 Innesfree way (my home) For the last 2.5 weeks my alarm keeps going off by itself. Your technician has been to my house 3 times and still has not been able to sort the problem out. Every time the alarm goes off I have to leave my office or meetings to attend to tel call from your control centre. This occurs 10 times a day for the last 2.5 weeks. I am promised a day to sort alarm out , then no one arrives. When I tel in they inform me the booking was cancelled. ADT does not seem to liaise between departments & the control room. Surely if someone alarm is constantly going off this would be investigated. I am appalled at ADT service and unprofessional manor. Why doesn’t ADT follow up a booking with email confirmation. I will forward this to Facebook and Hallo Peter. Jeremy Leighton