Bad Service

On Sun.morning my dogs woke me up at 06:00 i heard a noise got up saw someone breaking into my neighbours house, so i opened my door knowing it would set off my alarm and ADT would respond, well my alarm went off but did ADT respond..NO. Tried calling 10111 three times - engaged (Why does that not surprise me). I woke my son who then shouted at the guy. At 06:07 i called ADT emergency number and only after i called them did they try to call me at 06:09 (9 min after my alarm), my neighbours alarm went off, another neighbour pressed his panic button..did ADT respond..NO. Finally at 06:21 did ADT arrive. Guess what he told us 06:00 is changing shift times, so clearly ******s know this. 20 min response time is not good enough. ****** was probably home already.I asked for a supervisor to call me, that was on Sunday, today is Tuesday and I am still waiting for that call..DISGUSTING SERVICE ADT ...looking into changing to anther security company. Every years their fees increase and the service is shocking.