Bad service

When the alarm goes off (even though I paid to get their special lock into my property) twice now when the alarm has gone off and I am not sure if someone is in my yard or house, they ring the doorbell... So I have to risk being attacked to go and open for the security company!!! <br> <br> So now I have opened the security gate that leads to my sleeping children, to walk through the dark house. <br> <br> I have never heard anything so ridiculous in my life!!!! Then when I got upset with the guard for not using his key to walk around the yard. He said I am leaving and left. He still hasn't checked my yard! <br> <br> What is the point of security if I have to go through house and into the yard to open for them?