Bad Service

Friday 30th November @10am ADT call centre inform us that our house alarm went off. I immediately went home to check it out. The alarm was continuously going off and I couldn't deactivate it. Our Keypad doesn't have power and our remotes isn't working either.

Everything was 100% fine before we left for work earlier that morning.

So for the whole day that Friday the alarm was going off. I've left few request asked nicely at first for a technical manager to either contact me by phone or come to our house to come investigate what the actual problem could be.

No success the Friday.

Saturday & Sunday same story.

No Technical Manager or Field Technician on duty to assist.

Monday, 3rd December. I left my house Alarm goes off 3 times. ADT call Centre calls me, not viewing on all the notes we left the whole weekend on the system. How many times must we repeat ourselves that the system we are paying ADT every month is faulty.

09:50 my wife calls me to inform me that i need to meet a technician at our house at 10.

Got there ADT sends out arm response and not a technical manager. What is going on with you guys? Feels like we are dealing with a bunch of amateurs.

Please note if we don't get this system fix by Wednesday the 5th December. We will be cancelling your service and go with another supplier.

If this is the service you offer your clients, I won’t recommend ADT to no one.

Kind Regards Mr. Smit