Bad service

Paid for upgrades more than two weeks ago, was then given an appointment after complaining. Appointment 03/02/2018 at 11:00 - no one arrives from adt technical team. At 12:10 i called call center and they have total different story booking made for 03/02/2018 time 16:30 but they don't have equipment to do the job. No one cares about customer service as one must always do follow ups on the process.