Bad Service

I had called ADT 3 times in 3 days wanting to cancel my rental. All these people whom I had spoken to, outlined the process of cancellation and promised to send me the details of where I should send my written notice of cancellation.

None of these people had send anything even though they have confirmed my email address.

Adt, your delaying tactics are not going to work. I want this alarm removed from my house as it has been going off almost everyday and I have been notified that I have exceeded the monthly threshold, and will be charged extra. You have sent 3 technicians to date to repair the alarm but the problem still persists. Whose fault is that? Why must I be penalised for something that even Adt cannot fix?

I want the alarm removed from my house. I had noted the day I had called for cancellation and if you are not going to let me cancel this officially, you will never get your payment. Mark my words.