Bad Service

2 weeks ago I called ADT to move there radio and battery to another location due to renovation in my house. I was told that the technician will contact me to arrange for access to my house. However I was told that if the technician is busy for more than a hour we get billed about R490, and he will call me an hour in advance to commence work. On 29 May 2015, 20 minutes before the arranged time the technician called me to arrange for access to my house. I work in Plattekloof and my wife in Stellenbosch and there was no way I could be in Kuils River in less than 20 minutes, so I called my wife and she drove to Kuils River and arrived 10 minutes late. According my wife the technician spend less than 5 minutes in my house, and did absolutely nothing. He charged us R490 for a call out fee. I never asked for a call out! Nothing happened!!! All I asked for is to move your equipment to the next room. I logged a complaint at ADT and Kim Engel, the supervisor, promised me that the service technician manager, will contact me on Monday, and nobody called. This type of service is utterly disgusting.