JV
Jacques V

1 reviews | Active since Jun 2015

18 May 2017, 09:50

Bad Service

<p>For three weeks now we have tried to get a technician to come and resolve a faulty alarm system that triggers itself randomly...</p> <p> </p> <p>Three weeks, three phone calls with NO assistance!</p> <p> </p> <p>Today phoning again, with "Tamsin" - somehwere random in accounts or whatever, simply putting me on hold for ages with no assistance - no one phoning back, nothing! (This is after proving ALL the security details and contact number on the system...THEY SIMPLY DON"T CARE!!!</p> <p> </p> <p>This is just rediculous and once again an illustration of the bad customer service and support!</p> <p> </p> <p>Once again it takes coming to Hello Peter to write a desperate frustrated review to get anywhere! Whatch, only now wil someone apologetically contact me to try and resolve this issue!</p> <p> </p> <p>In future, one might as well just start here, and Facebook to get support!</p> <p> </p> <p>Why must it be this way? Surely you can be better than this! </p>

0
Replies (1)
Adt Security
Adt Security's reply18 May 2017, 11:03
Official

Dear Fidelity Adt client

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services