Bad Service

<p>2 Weeks ago , my place was broken into during the early hours of the morning while i was asleep. i woke up with home telephone ringing and the alarm and heard that there was movement in the kitchen. i felt very traumitised and scared, because the guys came into my room and took my belongings. The ADT van arrived while they were in my room...luckily they didnt harm me. i managed to open the door for the but the burglars has switched off the mains. i asked him to come inside to check whether the guys were still in the house and he said that i have to go switch on the mains because he cannot enter with the lights... i eventully had to get my neighbor to come over to switch on the lights. i reported the matter later during the day to the customer care, and requested to speak to a manager....i called the whole of last week as well and received no response from the manager, with only the customer care promising to get a Manager to contact me. i called again on Monday 24 April, very angry that ADT did not bother calling me, i eventually got put through to a Manager called Claude who agreed with me that service received was not the standard that ADT promised to provide. he said that he would find out and get back to me within 24 hours.....i still have not received any feed back from ADT.</p>