Bad Service

8 Zone Alarm System Free (ADT rented option) R3499.00(ADT owned option) R4715.00 (alarm only option) Once-off installation fee.<br> This is the add on ADT web site. My alarm system is out of order for the last week. I was trying to get somebody to assist me for 6 working days. Call out fee is R470 rand, to send a technician to repair it. WHY??? Give me a new one for free and a new 2 year contract.<br> I have ask the operator at the call center for the rate in my area = R388. 50. After asking why I'm paying R427.50 he offered me a rate of R350.00 after I ask him if I could have a word with Steward Clarkson (MD) ADT South Africa he told me). <br> Question: Why must I pay repairs for a system supp**** free by ADT?<br> Why can't I have a new unit for free as advertised?<br> Why change my rate after you find out that you been over charged?<br> When can I expect a refund for the money I were over charged? (last year = 12 x 77 = R930)<br> Why **** we the paying client not talk to the senior manager of the companies that are STEELING our money?<br> The paying customer is just good for 1 thing, paying senior management of companies salaries????<br>