Bad sales experience

I had a bad experince with ADT eversince I became one of your subscribers. I requested on the 18/07/2018 that one of your sales person contacts me regarding securi connect. Unfortunately that did not happen. I called again on the 20/07/2018 and I was told there are no records indicating my request. I was then told that a Sales person will contact me. Indeed I was contacted and an appointment was booked for the 24/07/208 and only on that morning at 8:15, I received a message from Paul Johnson cancelling our appointment because he was attending training. He the requested that we meet on Thursday 26/07/2018 at 9am. I then waited on Thursday and I called him at 9:15 and to my suprise he forgot about the appointment. He told me someone was on his way to the Bluewater Bay side and he would request the person to contact me and me with me. I waited until 9:30 and no one called me until now.

We live in an area when house buglary is high and beefing up our security at home is the priority. I'mvery much disappoited by this as I was not requesting that the upgrade in my house would be free.