Bad Response Service

I am so disappointed with Fedelity ADT. My alarm went off @ 17h10 today and only received a check up call after 2hrs. What assurance are you giving your clients about safety? Every month you deduct your premium without fail and yet give such low service? I have never seen any patronage in my area from your team. Clearly should there be a burglary no one will *** every month is too much for a pathetic service. Your competitors are doing way better. Why should I pay for a service that will deliver after been ******ed????? I am not expecting the impossible or acting as if I am the only customer. Not even your guys came through to see what was wrong and you expect us to be happy???? I have referred 30 clients with successful installation but you are failing us. I have never missed a debit order for the past 2 years. What is the point of all this then?????? I got a call from Moses.