BAD Handling of my account

I had a debit order that was returned in December. I called ADT very soon after that asking for banking details in order for me to make the payment to keep my account up to date. The consultant I spoke informed me the system reflects that the account is up to date. I asked a number of times if she's sure and she yes, but she will speak to her supervisor and if there's anything she's missed, she would give me a call. <br> <br> Needless to say I never received a call. Instead I received an SMS much later that the account was in arrears and the SMS said I must call Palesa on ***. I tried for weeks to call that number and it either does not go through or there is no answer. Today I finally decided to call the central call centre number and I was informed for the first time that the account has been suspended. This is no way to treat customers! <br> <br> The consultant I spoke to today, Percival, was very helpful. He aslo gave me someone in account reinstatements to get in touch with once payment has been made. I emailed the lady and she very promptly responded with confirmation that account has been reinstated - which is great<br> <br> Your accounts/collections processes need to be improved<br> <br>