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HILTON E

1 reviews | Active since Feb 2010

08 Jan 2026, 10:18

BAD CUSTOMER SERVICES

I reported my alarm as not working in beginning of DEC 2025. I had to wait a week for the next available date which was 11 DEC 2025 for the technician to come to my home. The ADT Technician came out and unplugged and re-plug the alarm battery and the alarm was activated again, however my 2 remotes not working as he said the transformer had gone. He was unable to fix that as he did not have the spares with him. He said he will get Shane to give me a quote. a week passed and I did not receive any quote. I called in on Friday at 4.30pm and ADT said that they closed for the day. i asked that they make note . I called in again the next day Saturday, however they were unable to connect to Shane as not available. A week later I received a call from ADT re a quote for 3 outside sensor beams, which was not for me. I did mention to the ADT person, that its for remotes and transformer and that I had not received any quote for that. She said she will make note of that. As at todays date I have not received any quote for my alarm repair. This is bad customer services. Please can ADT sort this ASAP, as it is now compromising my security protection at home.

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Replies (2)
Adt Security
Adt Security's reply13 Jan 2026, 07:00
Official
Dear Hilton Edwards We take note of your complaint and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further.      Kind regards   Fidelity-ADT 
HE
HILTON E's update13 Feb 2026, 15:26
Reviewer Update
why has nobody from ADT contacted me ? waste of time and ******* customer service. today i had to call customer services 3 times to try get matter sorted and matter still not sorted. 10 mins waited on call then call dropped. managed to speak to a supervisor awaiting for her to call back. please hire the right staff that can attend to customer service emails. emailing customer services 3 times and getting no response is just a bad reflection of how you treat customers. then having to post on hellopeter for some respense from ADT and been told that i will contacted by our Social Media Officer as soon as possible to discuss this further. But nobody contacted me ? wasting my time.