Bad customer service/unhelpful call center agent

I get a call frm them at 2:34am.I pick up.no answer.They call bak @2:35.i pick up,Im told my alarm went off @my place of business.Frantically i tel them 2go check.I wait+wait until @3:03am i decide 2call dem.Im put thru 2 Pretoria call centre 2 Simon,wo sounds like a rookie.Eventuali afta takin his sweet tym he tells me all is well,officer found no intruder.i ask y was i nt called fo feedback i hd bn up worried.He tells me \accordin 2de system i ws called+dey tirelessly tried 2get a hold of me @around 2:40 bt dey couldn't gt a hold of me"i tell him my phone neva rang hence i'm callin.He insists dey tried everi means 2call which he lata reveals it ws 1 CALL.i ask y did u nt call de 2nd emergency no.If u couldn't get a hold of me (strange my phone neva rang+hw culd i b far frm it @such news?. He says no dey only hv my no.total B.S as dey hv two. 13min lata i gt tired of hm makin xcuses+ended de call wit no concrete ansa.Since we installed dis alarm service we gt hs bn terrible @some point alarm hd no signal+we discovered dis.last wk dey tuk their own time 2call n check wen alarm went off.wat r we payin 4 i hv hd enuf of ur incompetence!"""