Bad Customer Service OVERALL

A technician called Ganief Ebrahim was supposed to come out to our premises yesterday and so we waited and waited and of course he was a no-show! I was sent a confirmation sms to confirm the time and the technician's name. Could ADT/technician not at least phone us and say he is running late and re-schedule??! Not our first run in with ADT and have been let down by them numerous times over the years. Also, when I phoned in this morning to report the technician not showing up, Emerentia couldn't even utter the words \Apologies for the inconvenience". I asked her why she can't apologise for the inconvenience caused"