Bad Customer service - manager tells you to post complaint -

I have credit on my ADT statement and still they deduct the money from my bank account, trying to solve the problem you get attitude from the "manager" Tertius. and now they refuse to pay my money back. the soonest they can "pay" it back is on Friday lunch time.

don't understand they keep on telling me hoe imported their clients is but give you attitude. Tertius said I can post my complaint where I want to but he will not deal with me and does not want to doe business with me. just show us all how "important" clients are to them.