Bad Customer Service

In January 2026 ADT replaced my transmitter. on Saturday 28 march my alarm went off. i got automated call and i cancelled response callout. after that i received 2 calls from ADT, rang once then call drops. Armed response then came to my complex. i saw your security guy at my gate entrance, then i saw him leaving. i opened the gate with my remote, he came in. I have ADT securegate, i asked why he did not use remote to open and enter. he said he has 2 remotes and does not work. Not sure why they dont report this back to HO. i then asked him to notify ADT. i am not sure if it has to be reset as we changed the transmitter. I am still waiting ADT response re my securegate not working. on monday 30 march 2026, i called ADT and mentioned the above. they asked if i am at residence to test, i was not. They said they would call back 7.30pm to test, which to date i am still waiting the call. I also received sms 19 march 2026 that i exceeded my monthly responses and must pay R345, i did explain above how after automated call and cancelling calls i am getting missed calls form ADT, then they sending response, this also happened in february. She mentioned that she will get the branch to contact me regarding this, i am still waiting for this.