SN
Sinenhlanhla N
1 reviews | Active since Apr 2022
26 Jan 2024, 15:11
Bad customer service
I've been sending them emails since last year in November regarding my account with them but no one is calling me back, I now want to cancel my services with them.
Helpful (0)
Replies (6)0
Replies (6)
Adt Security's replyOfficial
29 Jan 2024, 11:21Dear Sinenhlanhla N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
Adt Security's reply29 Jan 2024, 11:21
Official
Dear Sinenhlanhla N
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
SN
Sinenhlanhla N's updateReviewer Update
29 Jan 2024, 14:20Got a call from one of your agents was willing to assist me with cancelation advised she will cancel and send me proof so that I can take services with a different company but I haven't received any cancelation email,this is one of the reasons why I want to cancel cause I request for something to be done and they don't do it
SN
Sinenhlanhla N's update29 Jan 2024, 14:20
Reviewer Update
Got a call from one of your agents was willing to assist me with cancelation advised she will cancel and send me proof so that I can take services with a different company but I haven't received any cancelation email,this is one of the reasons why I want to cancel cause I request for something to be done and they don't do it
Adt Security's replyOfficial
29 Jan 2024, 16:17Dear Sinenhlanhla N
We will arrange that the agent call you again to further discuss.
Kind Regards
Fidelity-Adt
We will arrange that the agent call you again to further discuss.
Kind Regards
Fidelity-Adt
Adt Security's reply29 Jan 2024, 16:17
Official
Dear Sinenhlanhla N
We will arrange that the agent call you again to further discuss.
Kind Regards
Fidelity-Adt
We will arrange that the agent call you again to further discuss.
Kind Regards
Fidelity-Adt
SN
Sinenhlanhla N's updateReviewer Update
30 Jan 2024, 11:49Help me understand what's is going on you advised someone will call me regarding the above matter and I'm receiving this sms
Fidelity ADT KZN: YOUR FIDELITY ADT SERVICE WILL BE TERMINATED ON 01 MAR 2024. CONTACT OUR CALL CENTRE ON ***WITH ANY QUERIES QUOTING YOUR ***.
Fidelity ADT KZN: YOUR FIDELITY ADT SERVICE WILL BE TERMINATED ON 01 MAR 2024. CONTACT OUR CALL CENTRE ON ***WITH ANY QUERIES QUOTING YOUR ***.
SN
Sinenhlanhla N's update30 Jan 2024, 11:49
Reviewer Update
Help me understand what's is going on you advised someone will call me regarding the above matter and I'm receiving this sms
Fidelity ADT KZN: YOUR FIDELITY ADT SERVICE WILL BE TERMINATED ON 01 MAR 2024. CONTACT OUR CALL CENTRE ON ***WITH ANY QUERIES QUOTING YOUR ***.
Fidelity ADT KZN: YOUR FIDELITY ADT SERVICE WILL BE TERMINATED ON 01 MAR 2024. CONTACT OUR CALL CENTRE ON ***WITH ANY QUERIES QUOTING YOUR ***.
SN
Sinenhlanhla N's updateReviewer Update
30 Jan 2024, 15:12No problem thank you for your response I will contact an alternative company for a new qoute
SN
Sinenhlanhla N's update30 Jan 2024, 15:12
Reviewer Update
No problem thank you for your response I will contact an alternative company for a new qoute
SN
Sinenhlanhla N's updateReviewer Update
30 Jan 2024, 16:02I just went through your email and I was not told about renting equipment from your offices,this is new to me now that I want to cancel my services because your company didn't do what I asked them to do and I had to pay money that I don't have because of your mistake
SN
Sinenhlanhla N's update30 Jan 2024, 16:02
Reviewer Update
I just went through your email and I was not told about renting equipment from your offices,this is new to me now that I want to cancel my services because your company didn't do what I asked them to do and I had to pay money that I don't have because of your mistake