1 reviews | Active since Mar 2010
BAD CUSTOMER SERVICE
My husband contacted Fidelity ADT today and advised them that we wanted to cancel our services with them as they do not provide a service. They were advised that the security system was replaced by them 2 years ago as it was struck by lightening. The lady assisting my husband said that she could see on the system that it hadn't been working for 2 years. When he asked why no one had contacted him about it, she could not give a reply. If anything, the Company owe us 2 years worth of payments for a security system that is not working. I work from home, so if anything had gone wrong, they would have been none the wiser. I find it very unprofessional for a Company that is meant to have a good reputation to provide such a service. My hubby has since emailed them to cancel the contract, but I do think that we should be refunded for payments we have made for a system that does not work.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further. Kind regards
Fidelity-Adt
My husband is still waiting for a letter of confirmation from ADT that the contract has been cancelled with their offices with effect from 1 August 2023. To date no confirmation has been received. As previously mentioned, as the alarm system has not worked for 2 years, even after replacement, I expect that a refund be issued back to us for a service that was never provided. My husband advised them of the cancellation with effect from 1 August 2023 on the 4th of August and has subsequently done a follow-up with them on 8 August 2023.
My husband is still waiting for a letter of confirmation from ADT that the contract has been cancelled with their offices with effect from 1 August 2023. To date no confirmation has been received. As previously mentioned, as the alarm system has not worked for 2 years, even after replacement, I expect that a refund be issued back to us for a service that was never provided. My husband advised them of the cancellation with effect from 1 August 2023 on the 4th of August and has subsequently done a follow-up with them on 8 August 2023.
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt