Bad customer service

<p>I'm very disappointed sbout the kind of service I get from ADT since from 2014 when they installed my alarm.I have been having sleepless nights never mind about going away for the weekends but my mind was still on the house alarm thats not working.I have reported it couple of times but no success ,even now i have two beams on bypass wich is totally unsafe to my family.Even the instalation they used a wrong wirirng ,they paired the beams per zone instead of fitting a zone splitter and they are asking me to pay for .Please see my correspondences with them from below:</p> <p> </p> <p>Dear Thami,</p> <p> </p> <p>I have realised that ADT is really testing my patience as well as my abilities. I give you 24hrs to respond to this mail if not I will proceed my own way. Trust me this time it’s going to be a serious one and I hope ADT will be ready.</p> <p> </p> <p>Regards,</p> <p> </p> <p> </p> <p>Toporo Mashilwane</p> <p>Tel: +27 (0) 11 ***</p> <p>Fax: +27 (0) 86 ***</p> <p>Mobile: +27 (0) 83 ***</p> <p>***</p> <p> </p> <p> </p> <p>From: Toporo Mashilwane [mailto:***] <br /> Sent: 16 May 2016 12:51 AM<br /> To: 'DLADLA, THAMI [Adt Security - Head Office]'<br /> Cc: '***'; '***'<br /> Subject: RE: SMS Adendum form</p> <p> </p> <p>Dear THAMI,</p> <p> </p> <p> Please be advised that the I just tried to arm my alarm now before I go to bed and it does not want to arm. This is the issue of in competency and a continuous product failure. I don’t know what more must I do on this issue as I cannot handle this none sense anymore. Please re arrange a full decommission of the alarm system as well as the full refund so that I can get an alternative supplier who knows more about alarm systems.</p> <p> </p> <p>Should anything happen to my property from tonight and tomorrow onwards ADT will carry a full responsibility any damages should occur.</p> <p> </p> <p>Regards,</p> <p> </p> <p> </p> <p>Toporo Mashilwane</p> <p>Tel: +27 (0) 11 ***</p> <p>Fax: +27 (0) 86 ***</p> <p>Mobile: +27 (0) 83 ***</p> <p>***</p> <p> </p> <p> </p> <p>From: DLADLA, THAMI [Adt Security - Head Office] [mailto:***] <br /> Sent: 26 April 2016 03:56 PM<br /> To: Toporo Mashilwane<br /> Subject: RE: SMS Adendum form</p> <p> </p> <p>I spoke to the technician Goodwill regarding the installation of a zone expander. He advised the work will require approximately 3 hours of labour as the beams need to be rewired and will therefore have to be done by our installation team. I have sent a request to our sales department to arrange for a quote to be done for you.</p> <p>Regarding the delay on the beam, the entry/exit delay just needs to be programmed off the beam, Goodwill advised the installer of the beams can do this.</p> <p> </p> <p>Thami Dladla</p> <p>Signal Management Coordinator JHB</p> <p>ADT South Africa</p> <p> </p> <p>ADT Security<br /> 1 Charles Crescent</p> <p>Eastgate Ext. 4</p> <p><br /> Tel: +***0</p> <p>***</p> <p>www.adt.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Toporo Mashilwane [mailto:***] <br /> Sent: 26 April 2016 12:20 PM<br /> To: DLADLA, THAMI [Adt Security - Head Office]<br /> Cc: ***<br /> Subject: Re: SMS Adendum form</p> <p> </p> <p>Thanks will fill the forms and send them back to you. </p> <p> </p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Toporo Mashilwane</p> <p>Tel:***</p> <p>Fax:***</p> <p>Cell:***</p> <p>*** </p> <p><br /> <br /> -------- Original message --------<br /> From: "DLADLA, THAMI [Adt Security - Head Office]" <***> <br /> Date: 26/04/2016 11:22 (GMT+02:00) <br /> To: "Toporo Mashilwane (***)" <***> <br /> Subject: SMS Adendum form</p> <p>Good day Mr Mashilwane,</p> <p> </p> <p>Kindly find attached SMS Addendum form as requested. Please fill in and send the signed document back to me.</p> <p> </p> <p>Thami Dladla</p> <p>Signal Management Coordinator JHB</p> <p>ADT South Africa</p> <p> </p> <p>ADT Security<br /> 1 Charles Crescent</p> <p>Eastgate Ext. 4</p> <p><br /> Tel: +***0</p> <p>***</p> <p>www.adt.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>This e-mail contains privileged and confidential information intended for the use of the addressees named above. If you are not the intended recipient of this e-mail, you are hereby notified that you must not disseminate, copy or take any action in respect of any information contained in it. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments.</p> <p> </p> <p> </p> <p>This e-mail contains privileged and confidential information intended for the use of the addressees named above. If you are not the intended recipient of this e-mail, you are hereby notified that you must not disseminate, copy or take any action in respect of any information contained in it. If you have received this e-mail in error, please notify the sender immediately by e-mail and immediately destroy this e-mail and its attachments.</p> <p> </p> <p>Acording to NCA I must pay for the services rendered and in this instance why must I pay caause this alarm never worked properly for the period of two years.I'm in a process of getting security ombuds man involved as well cuse I cant get any joy. I will have to put this on the media as well should they decide to signup with ADT they must know the risk that thye getting themselves into.</p> <p> </p>