BAD CUSTOMER SERVICE

I reported my alarm as not working last week Friday 23/01/2026 at Wentworth Park. The app is also not working. The alarm only rings in the house and does not reflect at ADT offices. I spoke to a lady (probably a call centre agent) who transferred me to a technician who was working on Friday night. He took me through the steps of troubleshooting but the problem was not resolved. He said the app module will need to be replaced but he couldn't do it over the weekend because the stores are closed. They then booked me for today Monday, 26/01/2026 and assured me the technician will come through this morning!! I did not report for work this morning, waiting for a technician to come. I called ADT twice and was told there was no booking made for the technician to come to my house today. This after waiting till 09:30! We pay our installment to ADT religiously and have never missed a payment since 2020. I'm appalled at how my situation was not taken seriously. Today still the alarm is non-functional. What would it take for you guys to be serious about your customers? If this matter is not resolved by today, I don't think I want to still keep doing business with you!!!!!!