Bad Customer service

I am writing today to complain of the poor service I received from your company on September 3 2015. I had a sales appointment booked with one of your representatives JP Van der Merwe at 1pm on the day. He did not show up, was not answering his phone and he never bothered to phone me later to explain or apologies. I got a phone call later on towards the end of day from one of your call centre consultants who wanted to book another sales appointment with a different representative. I told him to phone me back the following day as I needed to check my calendar first. To this day I haven't received any communication from anyone at ADT. <br> I am most annoyed that I wasted the whole afternoon waiting for JP Van der Merwe to show up, and I still haven't been contacted since that day. My impression of ADT has been tarnished. I trust this is not the way That ADT wishes to conduct business with valued customers. <br>