ML
Manuela L
1 reviews | Active since Mar 2015
29 Aug 2022, 16:56
BAD CUSTOMER SERVER
I CANCELLED ADT ALARM SYSTEM WITH THEM IN FEBRAURY WITH A MONTHS NOTICE AND PAYMENT IN APRIL TO COVER THIS. NOW EVERY MONTH SINCE JUN - I HAVE TO KEEP REVERSING THE DEBIT ORDERS FOR THIS COSTING ME MONEY AND PROOF IT WAS CANCELLED BY THEM AND TO DATE THEIR REPOSNSE HAS BEEN PATHETIC NO ONE COMES BACK TO YOU AND SENT FROM PILAR TO POST EVERYTIME I CALL WEEKLY SHOCKING TAKE THE MONEY BUT DONT RETURN IT BACK TO CUSTOMER
Helpful (0)
Replies (6)0
Replies (6)
Adt Security's replyOfficial
30 Aug 2022, 08:41Dear Manuela De Lima
We are in receipt of your Hello Peter complaint and would like to escalate this to the correct department, for someone to contact you to further discuss.
We have tried to call you on the above number, but it just rings and goes to voicemail. We need to know with which branch you are, as we could not trace you on our data base with your details given above.
Please provide us with the relevant information needed, so that we can further assist.
Kind Regards
Fidelity-Adt
We are in receipt of your Hello Peter complaint and would like to escalate this to the correct department, for someone to contact you to further discuss.
We have tried to call you on the above number, but it just rings and goes to voicemail. We need to know with which branch you are, as we could not trace you on our data base with your details given above.
Please provide us with the relevant information needed, so that we can further assist.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply30 Aug 2022, 08:41
Official
Dear Manuela De Lima
We are in receipt of your Hello Peter complaint and would like to escalate this to the correct department, for someone to contact you to further discuss.
We have tried to call you on the above number, but it just rings and goes to voicemail. We need to know with which branch you are, as we could not trace you on our data base with your details given above.
Please provide us with the relevant information needed, so that we can further assist.
Kind Regards
Fidelity-Adt
We are in receipt of your Hello Peter complaint and would like to escalate this to the correct department, for someone to contact you to further discuss.
We have tried to call you on the above number, but it just rings and goes to voicemail. We need to know with which branch you are, as we could not trace you on our data base with your details given above.
Please provide us with the relevant information needed, so that we can further assist.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's replyOfficial
31 Aug 2022, 09:48Dear Manuela D
Please see previous request and urgently advise.
Kind Regards
Fidelity-Adt
Please see previous request and urgently advise.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply31 Aug 2022, 09:48
Official
Dear Manuela D
Please see previous request and urgently advise.
Kind Regards
Fidelity-Adt
Please see previous request and urgently advise.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's replyOfficial
06 Sept 2022, 10:59Dear Manuela D
We are closing the above complaint, as we cannot assist if we can't trace your Customer Code on our database with the contact information given.
Please fee free to call our Call Centre on ***, if you are with our Coastal Branches, eg: CT and ***for In Inland Branches, eg: JHB.
Kind Regards
Fidelity-Adt
We are closing the above complaint, as we cannot assist if we can't trace your Customer Code on our database with the contact information given.
Please fee free to call our Call Centre on ***, if you are with our Coastal Branches, eg: CT and ***for In Inland Branches, eg: JHB.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply06 Sept 2022, 10:59
Official
Dear Manuela D
We are closing the above complaint, as we cannot assist if we can't trace your Customer Code on our database with the contact information given.
Please fee free to call our Call Centre on ***, if you are with our Coastal Branches, eg: CT and ***for In Inland Branches, eg: JHB.
Kind Regards
Fidelity-Adt
We are closing the above complaint, as we cannot assist if we can't trace your Customer Code on our database with the contact information given.
Please fee free to call our Call Centre on ***, if you are with our Coastal Branches, eg: CT and ***for In Inland Branches, eg: JHB.
Kind Regards
Fidelity-Adt
Best regards,
ML
Manuela L's updateReviewer Update
26 Sept 2022, 12:00ACCOUNT NO TAP*** - TAPSWITCH TECHNOLOGY - i have rep**** and sent email to *** - unable to reply due to loadshedding here on hellopeter
ML
Manuela L's update26 Sept 2022, 12:00
Reviewer Update
ACCOUNT NO TAP*** - TAPSWITCH TECHNOLOGY - i have rep**** and sent email to *** - unable to reply due to loadshedding here on hellopeter
ML
Manuela L's updateReviewer Update
26 Sept 2022, 12:02 ACCOUNT NO TAP*** - TAPSWITCH TECHNOLOGY - - i have rep**** and sent email to *** unable to reply due to loadshedding here on hellopeter
ML
Manuela L's update26 Sept 2022, 12:02
Reviewer Update
ACCOUNT NO TAP*** - TAPSWITCH TECHNOLOGY - - i have rep**** and sent email to *** unable to reply due to loadshedding here on hellopeter
Adt Security's replyOfficial
26 Sept 2022, 16:56Thanks Manuela L
This belongs to our Johannesburg Offices. I will escalate this to them for you. Someone will contact you shortly.
Kind Regards
Fidelity-Adt
This belongs to our Johannesburg Offices. I will escalate this to them for you. Someone will contact you shortly.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply26 Sept 2022, 16:56
Official
Thanks Manuela L
This belongs to our Johannesburg Offices. I will escalate this to them for you. Someone will contact you shortly.
Kind Regards
Fidelity-Adt
This belongs to our Johannesburg Offices. I will escalate this to them for you. Someone will contact you shortly.
Kind Regards
Fidelity-Adt
Best regards,