Bad Bad Service

A rude lady by a name of Schalk was extremely rude to me, while I tried to explain to her that it's possible that the problem on ADT not receiving signal that is not battery and we can't conclude is battery problem over the phone without being checked, she was rude and even spoke words I don't understand when I ask her what does she mean she said is not her problem that I don't understand her, I should google it, I told her I will report her and her response was I should go ahead that's how she speak to customer if I don't like can do what I want to do the recording of our conversation is there, at this stage I am taking it up with ADT because I lost stock during lockdown because of faulty alarm system and I was not going to take it that far but receiving such bad service she even insisted that during lockdown I refuse to go to the office which it was during lockdown first week where movements where not allowed at all without permit and when they eventually send a technician it was discovered that indeed the problem is not battery but their radio pad that was replaced, do you think Schalk called and apologized nope, what a service that I pay monthly premium not worth keeping at all it created a loss to my business and was given bad attitude on top of that what a bad service