Bad Bad Service

<p>8.30am this morning my alarm went off and ADT only called me at 8.37 to report an activation. That is 7 minutes later, when I asked the lady by the name of Dipuo what time they received the activation, she said 8.35. Luckily it was a false alarm or I would have been dead. This is a recurrence as I monitor when the alarm goes off and when I receive the call and when the reaction officer comes and sometimes it takes as long as 30 to 45min before I get a response. This is bad service at its best. Sometimes when you cancel a false alarm and they ask for your password, I would give them a wrong password to see what happens, and they just say ok, and put the phone down. They never confirm or send a response team just in case. Now what kind an armed response company would pitch at the premises 30min after the alarm went off?</p> <p>im really unhappy with this service.</p> <p> </p>