BAD BAD BAD service - hate to think if in trouble!

BAD BAD BAD service....since 2 April...I am still waiting for an installation!!! Was promised it would happen today 13 April or tomorrow 14 April!! Now following up...it might only be next week...IF WE ARE LUCKY!!!<br> In saying this...ADT is sitting with more than 50% of the quote amount in their account, but yet I still have to fight to get an alarm installed!!!!! Beyond tired and fed up!!! been sending a mail to the sales rep every day...been contacting the customer care line...STILL NO USE!!!