BAD ATTITUDE AND BAD SERVICE

<p>THE SERVICE ADT IS RENDERING IN COSMO CITY IS REALLY PATHETIC, THEY MAKE EMPTY PROMISES. MY ALARM HAS NOT BEEN WORKING FOR OVER YEAR AND THEY NEVER CALLED TO FIND OUT WHAT THE PROBLEM WAS. NOW THEY CALL TO TELL ME I OWE THEM R1300 AND THAT MY PREMIUMS WILL BE GOING UP TO R400. WHEN I TRIED TO CANCEL OR SUPEND MY SERVICE THE LADY WHO HANDLES MY ACCOUNT BY THE NAME SIMPIWHE NXUMALO, SAID I CANT SUSPEND MY ACCOUNT BECAUSE OF THE ARREARS, BUT I THAN ASKE HER, IS ADT STILL GOING TO CHARGE ME, SHE SAID YES, BUT I THAN ASKED HER ON WHAT GROUNDS IS ADT GOING TO CHARGING ME BECAUSE FIRSTLY MY CONTRACT EXPIRED YEARS AGO AND THE ALARM IS NOT WORKING. I THAN TOLD HER PLEASE CANCEL ALL MY SERVICE WITH ADT AND REMOVE YOUR RADIO. A DAY LATER SHE CAME BACK AND SAID THAT THEY WILL RIGHT OFF THE R1300, AND SHE ASKED ME TO REMAIN AN ADT CLIENT, AND SHE TOLD ME THAT THE PREMIUMS WILL BE GOING UP TO R400 WHILE AT MY NEW PROPERTY WITH EC SECURITY I PAY R250 FOR THE VERY SAME SERVICE, SHE TOLD ME THAT SHE WILL SPEAK TO HER SUPERVISOR TO REDUCE MY PREMUIMS TO R330 PER MONTH, WHCI I AGREED TO LAST WEEK ALREADY. THAN I TOLD HER BEFORE WE CAN AGREE TO ANYTHING I NEED EVERYTHING IN WRITING WHICH SHE PROMISED TO SEND THE NEXT DAY, TILL TO DATE THIS HAS NOT HAPPENED. THAN YESTEDAY I SEND ADT AN EMAIL GIVING THEM A DEADLINE REAGRDING THE AGREEMENT. TODAY I RECEIVED AN EMAIL FROM A LADY BYN THE NAME OF NANDIPHA WHO SENT ME AN EMAIL CONFIRMATION ABOUT THE REDUCED PREMIUMS BUT ONLY FROM 1ST OF SEPTEMBER 2017 WHICH I DID NOT AGREE TO, THAT MEANS THIS MONTH I MUST PAY R400. THEY DON’T EVEN CALL TO SORT THIS ISSUES ALL THEY DO IS SEND EMAILS, WITHOUT ANY APOLOGY WHATSOEVER. NOW THEY HAVE DUMPED ME WITH 2 INVOICES WHICH I DON’T UNDERSTAND. I REALLY HATE THE SERVICE THEY GIVE TO PEOPLE IN COSMO CITY. ADT IS ARROGANT AND THEY TAKE ADVATAGE OF PEOPLE . I PAY R250 AT EC SECURITY THEY WANT TO CHARGE R400 FOR THIS **** SERVICE I HAVE BEEN RECEIVING FROM THEM. I HAVE HAD ENDLESS FIGHT WITH REGARDING THEM FAILING TO UPDATE MY ITC PROFILE WHICH GAVE ME A BAD CREDIT SCORE. NOW I HAVE BEEN ASKING ADT TO REMOVE THEIR RADIO AND CANCEL THEIR SERVICE, AND THEY ARE REFUSING TO DO SO, THEY ARE USING BULLYIMG TACTICS. ADT PLEASE REMOVE YOU RADION FROM MY PREMISES OTHER WISE I GOING TO CUT IT AND TROW IN IN THE DUSTBIN. I CALLED SIMPHIWE AFTER HOLDING ON FOR 20 MINUTES AND ASKED HER EXPLAIN ALL THIS **** SHE SAID SHE CANT BECAUSE CUSTOMER SERVICE IS HANDLING THIS MATTER.</p>