bad and unfair customer service

I have an account with ADT and have been paying on time each month and since I got retrenched last year 2015 . from November I have been going in and out their office to submit my retrenchment detail and till now being January 2016 no help from them and there is a six months relief when u retrenched that they must offer me but they have been taking me from pillar to post even have gods to still deduct money from my account even though I told them of my retrenchment and submitted all they want and was even told that they don't know the person who is responsible for my case at the head office . <br> <br> after all the horrible service and trauma and ins and outs in their office they now threaten to cut off my alarm system which I feel its not rite since they have not done what is expected from them as per my retrenchment issue. <br> <br> all they care about is money and not security for elderly citizens like me who can be victims of crime at any time. <br> <br> This is a bad service and I demand my matter to be attended to immediately so that ADT must stop advertising service they fail to render and stick to its promise.