1 reviews | Active since Jun 2016
Bad after sales service
<p>We signed up with ADT more than 5 years ago. The service has been - OK. We then had our house broken into sometime last year. The ADT inspectors were out at our property to assess as to why our sensors had not been triggered. They concluded that our sensors were placed incorrectly , at previous installation, throughout our house. They also advised us that we should install/fit beams all around our house. as well as having all the sensors repositioned. This would offer added protection against any future "breakins". We duelly obliged and within a few days a salesman came out to quote us, this quote was in excess of R10 000.00.We accepted the quote and the job was complete shortly thereafter.Eight mnths after the installation we started noticing a string of false alarms that was being triggered from our home. Several technicians were out to or place, all of them being unable to resolve this problem. After escalating this fault to the Senior Mngmnt at ADT, four months on and we still no closer to having this problem resolved. Meanwhile our house is being made vulnerable to any would be ******* out there. ADT need to step-up and sort this out ASAP!!!</p>
