1 reviews | Active since Jan 2016
Bad after sales and technical service
ADT's after sales service is shocking. I bought an alarm system from ADT late last year.the technical team was soon out to fit the system in. At attempt one they came out with half the supplies.At attempt two they reckoned the sales representative Danie did not request the correct items. I called technical department and Anthony Hill was helpful On the third attempt the system was fitted. After forking out a large sum of money upfront I receive a bill late November. A charge out for the system I had already paid for. I call Anthony Hill and he escalated and have feedback that it will be sorted.Early January ADT technical has to come out again to fix the alarm as it had a failure in the fitting. I then receive an overt due invoice and call in again. ALDO a supervisor assures he will sort the issues.he promises to call the next week and fails to do so.I sent two mail's which were bluntly ignored.I then spoke to Dorothy who was helpful and assured the debit would not go off. On Monday I receive an sms to debit.I call in again and everybody assured me it's sorted. The debit has gone off my account. Really a horrible experience. Can a senior person please call me.<br> <br>
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
