1 reviews | Active since Mar 2010
Bad ADT subcontractors.
I had my alarm upgraded today from a DSC to a IDS X 64. I got subcontractors from Adt. The service was beyond terrible. Firstly I wanted the alarm to remain exactly as it was as there was hardly any false alarms, however I didn't anticipate the change in resistors for every zone. I was checking up on all the workers and it seemed as if some didn't like being checked up on. I was told to leave them alone to do their job. I said excuse me and they refused to move, in my own house I was being intimidated They were reluctant to test all the zones before they left. They left with the alarm not fully functional, I cannot bypass the zones on the app. They were in a hurry to go home. They did not want to check the roof beams. Arrived at 15:30 left at 20:00. I asked them to position the PIR's properly and do a walk test they refused and gave me lip. They did not do the walk test. They were reluctant to go over the job card with me and to explain everything to me. They gave me the incorrect number for their boss. When their boss called I was referred to as a problem customer. I feel insecure with the job they did. Magnets that did not work, the entire circuit was not replaced. Resistors was outside the housing. Overall if anyone breaks into my house or damages my prooerty, I know who to look for, that's how I feel. I am totally disappointed with the subcontractors ADT sent and need and ADT inspector and technician to come and secure my property. I refuse to be treated in the manner I was in my own house and refuse to allow these people back into my property without them being reprimanded. Fedility ADT please address this issue urgently and respond to me.
We apologise for the inconvenience caused. This information has been escalated to the relevant department to assist. You will be contacted by our Customer Relations Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Best regards,
We apologise for the inconvenience caused. This information has been escalated to the relevant department to assist. You will be contacted by our Customer Relations Officer as soon as possible to discuss further. . Kind Regards Fidelity-Adt
Best regards,
