Bad admin and customer experience

Minus 5 if I could. I requested a pause due to major home renovations in Jan this year, the contact person assumed I was making up a story and marked it down as financial reasons... I know this as they tried giving me a better deal. I declined and asked to cancel instead. I asked for final cancelation amount and account details... She rep**** that it has not been finalized yet, I asked every few months since, and now I have a collection agency calling me... Anthea Williams, I asked to be put in contact with management but you ignored all my attempts to contact you. I have done my part to reach out and finalize dealings with ADT but you instead made it impossible to pay and then handed me over to an agency. I don't know if you represent ADT as a whole but you leave a bitter taste... ***