JC
Jaco C
1 reviews | Active since Apr 2024
17 Apr 2024, 19:16
Bad account management
We cancelled our services with ADT. We emailed a cancellation letter the 12 of May 2023. ADT cancelled the debit order on their side. Now in March 2024 they inform us that we still have an amount outstanding. We are disputing the outstanding amount. They don’t care about what we have to say. Now they are blacklisting us. The system is so *******. Very disappointed.
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Adt Security's replyOfficial
18 Apr 2024, 07:57Dear Jaco Coetzee
We are in receipt of your Hello Peter complaint and would like to assist.
We cannot seem to trace your premises with the contact details given on your Hello Peter. Please forward us the cell number that we call when the alarm activates and advise which branch you are with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity –ADT
We are in receipt of your Hello Peter complaint and would like to assist.
We cannot seem to trace your premises with the contact details given on your Hello Peter. Please forward us the cell number that we call when the alarm activates and advise which branch you are with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity –ADT
Adt Security's reply18 Apr 2024, 07:57
Official
Dear Jaco Coetzee
We are in receipt of your Hello Peter complaint and would like to assist.
We cannot seem to trace your premises with the contact details given on your Hello Peter. Please forward us the cell number that we call when the alarm activates and advise which branch you are with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity –ADT
We are in receipt of your Hello Peter complaint and would like to assist.
We cannot seem to trace your premises with the contact details given on your Hello Peter. Please forward us the cell number that we call when the alarm activates and advise which branch you are with.
Thanking you in advance for your co-operation.
Kind Regards
Fidelity –ADT