CD
CLINTON D

1 reviews | Active since Jun 2017

06 Dec 2023, 14:56

Bad

I email yesterday for mogamad bailey and liz joubert on they email address at ADT and ask them any feed back on my refund and both of them did not reply back. Today i email again saying the services is not good at all and they services centre is also doing the something the admin department is doing at adt do reply back and i told them im going to put them on hellopeter and facebook and mogamad bailey was quicky to reply back and he ask me for my banking details and cellphone number and i email it to him at 10 am i email him again to ask any feed yet on my refund no reply and i email him again today at 12H58 pm asking any feedback and still no reply back not good services.

I'm think of closing my account with ADT and go with HELP24 or other security company in south africa how will treat the customers well.

0
Replies (3)
Adt Security
Adt Security's reply06 Dec 2023, 16:32
Official
Dear Clinton D

We apologise for the delayed response to your query/complaint. We will escalate this to the relevant people and will ensure that you are called tomorrow.
Kind regards 
Fidelity-Adt
CD
CLINTON D's update07 Dec 2023, 07:18
Reviewer Update
I'm not happy at all with ADT services at all from the 04 December 2023 until now 07 December 2023 and i still awaiting for my refund and every time say they will send it to credit controller to investigate that from the 04 December 2023 and i send them the proof of payment ,my banking details,my cellphone number,my address and also ref number i used on my proof of payment and i made it immateriality clears to pay on the same day the 03 December 2023 and it takes adt 4 days to investigate and they have all the proof and this is now **** and i what my money today or hell will break loose.
Adt Security
Adt Security's reply07 Dec 2023, 08:43
Official
Dear Clinton D

Your comments are noted and have been escalated to our Head Office in JHB.  Someone will be in contact with you shortly.

Kind Regards 
Fidelity-Adt