Awful Service, shocking response time, very dissapointed

<p>My wife missed a call from ADT when our alarm system went off. They came to the house as we were away and left a note saying they couldn't get in. That's not true They have a gate key for emergencies like this. When I phoned them (while outside my house) and asked for a car to come make sure we can get into our house safely they said one is on the way. That call was at 11:22am. We waited 30 minutes till 11:51 when I made a call again to check on the car. I'll follow up is what I was told from the call center. I called again at 12:15, now 25 minutes after the alarm went off still no emergency car. At 12:30 (40 minutes after I called) a car arrived with the guard saying he doesn't have a key. Your service is REVOLTING and your response time is sickening! I want a report as to why this has happened and how and when this will be resolved. I'm extremely agitated and dissapointed in ADT. Our lives could have been in danger and we would be dead by the time you arrived. We rely and pay you for a service that you do not provide. Please phone me to resolve this as we now want to move to CAP.</p>