Awful Service

I had a break in last week Wednesday at my house an my wife pressed the panic button and they only dispatched a vehicle 20 minutes later to come and see what was happening. They did not even call me as I had to call their number for them to dispatch a vehicle to my house.

Then I was asking myself why are we paying ADT if they are not doing their job as they never miss taking their debit order but they offer an awful service to clients.

The funny thing is that I requested a supervisor or superior to call me and explain to me why the vehicle was dispatched so late and no call was made to me or my wife as both our number are on their system. I only received the call from their superior 4 hours later from my initial request and the gentleman that called me had a nerve to lie and say he call me on a number that i instructed them to remove and call me on my new number as i found that very strange because when i had pressed the panic button by mistake a month earlier they called me on my new number but on the day of the incident they called me on my old number.

He even **** to say he called me on my landline while I do not have landline in my house. Then another lady called me the Thursday asking to speak to me from ADT and I was in a meeting at that time and I asked her to call me an hour later but until today she never called back.

On top of this they had sent me a letter to say that their are increasing their fees while I had signed a two year contract with them with a fixed amount, now all of a sudden I must pay an additional fee as I feel that is a breach of the contract.

ADT answer me this why am I paying you if you are not going to do your job. If you are not capable of doing your job then let us cancel our agreement and part ways as I will get a competent company to look after my house.