Awaiting Technician to arrange repair

Good Day,<br> <br> On Saturday, 28th Feb, we discovered that our alarm system is faulty as the alarm goes off after 2 minutes after activating. Only after the 3rd time of the alarm being triggered we received a call from the call centre to find out if we are okay. I advised the operator that our alarm system seems to be faulty and explained everything to him and he advised that he will make a note for the technicians to contact me. On Sunday, 1 March, we went out and activated the alarm and while we were gone the alarm went off and our tenant in the granny flat advised us that the response unit only arrived after 45 minutes to check the property. I contacted the call centre on Tuesday to advise that we still haven't received a call from the technician for the repair and complained about the response time on Sunday. A note was made as per the operator. It is Friday, 6 March, and still awaiting a call from the technician to repair and the call centre regarding my complaint. My direct number is ***