1 reviews | Active since Oct 2015
AVOID ADT AT ALL COST
I Have so many issues with ADT, I don't konw where to begin.<br> <br> 1. Firstly I took over an existing system from previous owner. Signed the contract with no mention of the FIXED term of 24 months. I was told the contract is based on 20 days Notice. So now I'm unwillingly forced to be with ADT for 2 years.<br> 2. I needed some service on Cables in May 2015. It took me a month to get Technical support for a Call-out.<br> 3. I informed ADT customer service 2 weeks ago that I want to terminate services and they never got back to me.<br> 4. They never give you an email address or refuse to cc you in any mail being forwarded.<br> 5. You can't build any paper trail with them on email. They are probably told to avoid at all cost because they deal ***** in their practice.<br> 6. There is Zero personal service. You feel completely lost in the ADT system.<br> 7. Yesterday customer service phoned me finally and promised to send me her email address to navigate the way forward. Once again I received no sms or email.<br> <br> I would advise strongly that no one should ever join ADT. They are *******!!
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
Best regards,
We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.
Kind regards
Customer services
Best regards,
