FK
Floris K

1 reviews | Active since Oct 2015

11 Nov 2015, 11:56

AVOID ADT AT ALL COST

I Have so many issues with ADT, I don't konw where to begin.<br> <br> 1. Firstly I took over an existing system from previous owner. Signed the contract with no mention of the FIXED term of 24 months. I was told the contract is based on 20 days Notice. So now I'm unwillingly forced to be with ADT for 2 years.<br> 2. I needed some service on Cables in May 2015. It took me a month to get Technical support for a Call-out.<br> 3. I informed ADT customer service 2 weeks ago that I want to terminate services and they never got back to me.<br> 4. They never give you an email address or refuse to cc you in any mail being forwarded.<br> 5. You can't build any paper trail with them on email. They are probably told to avoid at all cost because they deal ***** in their practice.<br> 6. There is Zero personal service. You feel completely lost in the ADT system.<br> 7. Yesterday customer service phoned me finally and promised to send me her email address to navigate the way forward. Once again I received no sms or email.<br> <br> I would advise strongly that no one should ever join ADT. They are *******!!

0
Replies (1)
Adt Security
Adt Security's reply11 Nov 2015, 13:27
Official
Hello Florispe,

We thank you for bringing this to our attention. You will be contacted by someone today to help resolve this matter.

Kind regards
Customer services

Best regards,