As a new client, I am not sure if I still need their services

Extremely disappointed and frustrated by ADT as a new customer, they have no care whatsoever .

I signed up on the7th of March 2026 and I was promised alarm installation will take 2-4 days which has turned out to be more than 10 days. In those days I have made close to 10 calls and I can’t tell you to this day what is the cause for the delay or at least course of action to deliver on their promise to install. I must remind you all upfront fees were paid on the date of sign up.

Don’t get me started about their customer center, seems like they have never heard of customer service or business etiquettes, they lie to clients, hang up on clients ears, keep client holding for “years” on the call. Not proactive and client centric.

On sign up, I was promised 7 minutes maximum response time but with the experience I have had before they even debit my account, I feel like I am going to regret my decision.

Today they made me wait the whole day because someone told me on the call last Friday installation is scheduled for Monday (today) between 9 to 12 and there was no show, at 13:00 I call them and the shock of being told no call is assigned for me today and the consultant kept on hold to see if she can get hold of the coordinator, she cut the call because if it was a mistake I believe she would have called back.

For a big company like this to be so nonchalant is disappointing, just waiting to see if they will debit my account month end.

So ashamed of myself that I need to be part of them and pay my hard earned money over to them with no comfort they will come through for me when needed.