Appalling terrible service from Fidelity ADT

I am beyond frustrated with Fidelity and I am so shocked with the service received, from when the company was New National, I don’t know which one is worse, New National of Fidelity ADT. EVERYDAY IT’S A NEW STORY I CAN’T TAKE IT ANYMORE.

So initially when I took the contract it was with New National and Fidelity ADT took over, I have been having system issues from when it was still New national and would even be charged when a technician was booked in to check issues, the problem is that they only attend small things and don’t look at the whole system, thus I have different technicians whom have came to my house and even with Fidelity ADT it has been the same thing. Till one technician by the name of Oscar, had the decency to say that the system installed in my home by New National is cheap material and that it will continue to give issues, also advised that due to the resent problem, key pad that was not working, they need to change the whole system and charged me R5000,00 , I then advised that I will pay it over 2 months, but then had a problem when the alarm triggered and I never received a call, when I called 30 minutes later, I was told that they did not receive any signals and that the last time they received signals was on the 30th December, which was on the day when the new machine was fitted, I was thus escalated to one of the telephone technicians by the name of Thoko, who did trouble shooting with me on the phone and then advised that they are receiving signals late and that I might need to replace a battery. I then told her that battery was replaced in less than 6 months and that I asked the tech when he was installing new system if the battery was still fine and he had advised that all was fine after he checked it. I then advised that I am not happy with the fact that even after the machine has been replaced I still have no protection as I have a machine at home that is more like an ornament, I have been each month with a problematic machine, even with new one installed, Also while I was on that I spoke to a lady by the name of Dimpho (Who also told me that their response time depends on how busy they are, can you really say you have security with such responses) as I was now upset and asking relevant questions regarding the response time, since I had also noticed inconsistencies, with the response time and the fact that they don’t always leave slips to confirm that an officer was at my home, also the fact that I have one officer who responded and did not leave the slip and came back when I called the control room 25 minutes later and he advised that he had came but there was still no slip, worse was what he said when he spoke, he told me that he came at my house with his supervisor to install new stickers and that they were chased by a Zulu man advising that he does not want to see them, surprised me, requested that he comes back with his supervisor and we agreed on date and time, THEY DID NOT PITCH, now tell me who would want to keep such company as their security . I then decided it was best I part ways with Fidelity ADT, I called to cancel I spoke to a gentle men by the name Tyrick who confirmed to me that I won’t need to pay the amount billed for the new machine as it did not fulfill its purpose GOOD THING THAT THE CALLS ARE RECORDED, and gave an email address to send my cancellation, advising that it needs to be sent via email, I was contacted by a branch manager who confirmed that his name is Mr Arnolds Nkuna and he gave me a deal which I confirmed with him that I need to discuss with my mom first as I don’t stay alone, and when I came back to him on the 11th I told him to proceed with the cancellation. He then proceeded to advise that I agreed to the deal, I thus called on the 12th to confirm if they have cancelled that’s when they broke the news, I then called him as I was also confused and he advised that he will send communication to Keneiloe who is also one of the ladies I spoke to when I have been calling Fidelity ADT every day of my life. I called again today as I was promised this matter will be resolved, only to speak to another consultant who was so unprofessional and advised me that they will not cancel my contact till I pay R5000 that is outstanding, and when I requested to speak to someone above she kept me on hold for almost 30 min and then dropped the line and never came back to me. I have been through so much with Fidelity ADT, been so patient thinking I am dealing with professionals, but it is too much now, I need this resolved as in yesterday, I have a new machine (that’s if its new ) which is not working and at the end they are always on time to debit me, I wish they were just as quick with their response time, or else I am going to escalate this matter to consumer protection, enough is enough. I want this contract cancelled immediately.