Appalling Service from ADT and Fidelity Security Services

Our church was burgled and ADT has not called or notified us in anyway that the alarm had picked up on any ******* activity or entry in our church.

We have been calling customer service since around 9am this morning when we discovered that the church has been burgled after 11 calls and it now being 17:13 already my concern is regarding the security of our church because when the place was burgled they bent the burglar gate and left it unhinged leaving the door exposed for easy access. We have been a loyal customer of ADT for years and when faced with this emergency we have to fight to get proper service from ADT, this isn't on!

I have spoken to Customer Service (too many to mention) the Uwin in the Technical Liaison Team. Then Browyn in Customer Service who was very sarcastic. Then Elmarie in the Technical Liaison team. Jabu then called me to put me through to Ray in the Guarding team who told me that we have to pay R1250 for the guard to come out. Thing is ADT never let us know that our premises was at risk. I am utterly disgusted at their service and sickened at the fact that they do not see the urgency in the matter as I had been promised callbacks but then I have had to call back as it is clear that our emergency isn't that urgent to them!!! I have asked whether I myself have to go guard the place as they simply aren't doing their job!!!! I am appalled and beyond extremely disappointed.

My thing is, yes it is a Sunday and places are closed and departments only operate at certain times but does that mean we are paying for a service which for nothing? Surely there should be emergency procedures in place that doesn't make the paying customer liable for break ins of which we are paying ADT for!!!!

This needs to resolved before Sunset today as I am not going to leave here!