Appalling Service

My wife and I are pensioners and realised the need for protection from a security company. ADT sent the requested amount. When we had a problem in the week of the installation ADT stated that they will send back the sub contractor who must attend to the problem. The same installer returned and rectified the problem. Three weeks ago we decided to improve the security and install cameras. The ADT representative explained how the system that we placed faith in all these years is inadequate. Clear instance of misrepresentation and gulling an elderly couple who are vulnerable! A few days later three burglars entered our home a 3.00am through the window that he showed us was not protected!!! The response time was so poor that I had a ***** driver against my neck for 15 mins. When the burglars left we pressed the panic at least another 10 times before ADT arrived. Customer care thereafter is in my opinion disgusting because repeated e-mails are left ignored and assurances of follow up not honoured. Poor service could have cost us our lives. Others must wiser for my experience. Life is precious